Política de envío
SHIPPING POLICY
Last updated: August 4, 2026
Thank you for shopping with Dotavelle. This Shipping Policy explains our order processing, shipping rates, estimated delivery times, and other important shipping information.
ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment has been successfully completed.
Orders placed on weekends or public holidays will begin processing on the next business day.
During promotional periods, holidays, product launches, or periods of high order volume, order processing may take longer than usual.
SHIPPING RATES
We offer free standard shipping on orders of $55.00 or more.
For orders below $55.00, the applicable shipping charge will be displayed at checkout before payment.
ESTIMATED DELIVERY TIME
Estimated standard delivery time is 7–15 business days after the order has been shipped.
The estimated delivery time does not include order processing time.
Delivery estimates may vary depending on the shipping destination, carrier availability, customs procedures, weather conditions, public holidays, and other circumstances outside our control.
ORDER TRACKING
When your order has shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.
Please allow up to 3–5 business days for tracking information to update after receiving your shipping confirmation.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Dotavelle is not responsible for packages that are delayed, returned, lost, or delivered incorrectly because of an incomplete or incorrect address provided by the customer.
DELIVERY DELAYS
Occasional delivery delays may occur due to customs inspections, severe weather, carrier disruptions, holidays, transportation issues, or other events outside our reasonable control.
A delayed shipment does not automatically qualify for a refund while the package remains in transit.
LOST OR MISSING PACKAGES
If your tracking information shows that your order has been delivered but you cannot locate it, please check with household members, neighbors, your building reception, and the local carrier.
Please contact us at honorzegar7782@hotmail.com if your package remains missing. We will review the available tracking information and assist you with the carrier investigation where appropriate.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these fees are the responsibility of the customer and are not controlled by Dotavelle.
CONTACT US
Email: honorzegar7782@hotmail.com
Phone: +1 928-716-4072
Business address:
Dotavelle
2834 Superba Ave
Kingman, Arizona 86401-5264
United States